Luminess Hair fulfills orders from 9 AM to 3PM every business day, 3EST. If your order is placed after 3PM EST, your order will be shipped the next business day.
Domestic - Hair Extension Orders:
5 Business Days (USPS First Class Mail). FREE
2 Business Days (USPS Expedited) $10
ROUTE SHIPPING INSURANCE
Route Shipping Insurance is optional on all orders before and at checkout that mitigates the risk of a lost or stolen package. We highly recommend this service, although lost, damaged and stolen packages are rare. If you purchase Route with your order and you believe your order to be lost or stolen you have 15 days from the date of delivery to file your claim with Route.
File a claim with Route: https://claims.route.com/
If you de-selected Route at checkout Luminess Hair is not responsible.
LUMINESS HAIR IS NOT RESPONSIBLE FOR LOST, MISSING, OR STOLEN PACKAGES. IF THE PACKAGE WAS MARKED AS DELIVERED AND YOU OPTED OUT OF ROUTE YOU WILL NEED TO CONTACT THE SHIPPING CARRIER USED ON YOUR ORDER.
USPS contact information:1-800-275-8777
OUR RETURN & EXCHANGE POLICY
If you wish to return your Luminess Hair you have 60 days from the date of delivery, to return or exchange as long as the hair tags and wefts are unopened.
When you receive your order of Luminess Hair you may open the packaging to see the coloring. The extensions will have a hair tag in place that CANNOT be removed, and the hair wefts must be in the same state they were when you received your Luminess Hair to be eligible for a return.
HOW TO START A RETURN OR EXCHANGE
Email us at Conact@luminesshair.com
We will need your order number and zip code to
begin your return. If you wish to try another shade, you can tell us in this initial email.
You will be emailed a return label and instructions for returning your order.
Once we have received it back to us, please allow 2 business days for our team to process the return and initiate your refund or exchange. If you requast a refund, you will be refunded back to the original form of payment on the order. Please note it can take up to 48 hours for the funds to be returned to the account. If you selected an exchange our team will enter the exchange and you will receive follow up confirmation emails.
*Please note that if we receive the product and the extensions are not in the original state you received them (hair tag in place, wefts unopened, and hair unaltered), you will no longer be eligible for a return. We will send the product back to you.
If you have any questions, feel free to email us at Contact@luminesshair.com